Terms and conditions

By using SimplyBook.me services you agree to the following terms and conditions.

These terms and conditions are effective from 22. September 2016 (updated since 1. August 2015)


Service provider or user —  Company or person that provides services, rents tools, equipment, space etc. and uses the SimplyBook.me system to accept and treat bookings online.

Client or service buyer —  Clients can be anyone that books a service online with a Service provider using the SimplyBook.me appointment and scheduling system.

If you use the Simplybook.me appointment system or connected sites, you agree to that you will not:

  1. — violate any laws, third party rights or our policies;
  2. — use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
  3. — fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
  4. — interfere with other users' listings;
  5. — post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
  6. — take any action that may undermine feedback and/or ratings systems;
  7. — distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  8. — distribute viruses or any other technologies that may harm any visitors of the site;
  9. — harvest or otherwise collect information about users, including email addresses, credit cards without their consent.

Acceptable use policy and abuse

Timapantanir.is er lausn fyrir aðila sem veita þjónustu sem og aðra sem þurfa að taka á móti bókunum og selja tengda þjónustu. Tímapantanir.is er eingöngu ætluð fyrir slíka not og önnur ótengt notkun er bönnuð.

Timapantanir.is ætti ekki að vera notað til að:

  1. — Senda spam tölvupósta
  2. — Senda ólöglega tölvupósta eða sms
  3. — Ná í lista yfir viðskiptavini sem viðkomandi hefur ekki heimild til

Timapantanir.is bókunarsíðurnar eiga ekki að vera notaðar til að:

  1. — create back links to other pages;
  2. — auglýsa eitthvað ótengd þjónustu viðskiptavinar;
  3. — to collect fees from users without the intention of providing the service.

Notendur eiga að fara með allar viðskiptaupplýsingar af virðingu og trúnaði

Please report to us problems, policy violations and offensive content. SimplyBook.me wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks with no login from account owner. Free account users need to renew their free subscription every month to keep the account active and avoid deletion. We also reserve rights to modify or discontinue sites, services, plugins or tools by us or third parties.

We reserve rights to limit, suspend, or terminate our service and user accounts, prohibit access to any content, sites, services, or tools. We also reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.

We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can be considered 50-100 people trying to process a booking with you in same 30 seconds.

We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. We can not control if it will work or if it will stop working even if it was working before.

Client purchase protection

SimplyBook.me does not offer any purchase guarantees concerning client's payments for appointment bookings or service purchases or other product purchases from service providers. SimplyBook.me offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by SimplyBook.me are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with SimplyBook.me. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they were purchased.

It is strongly noted that buyers inform themselves about the service provider before booking with them and paying online and for the service providers to make sure buyers are for real.


SimplyBook.me offers a free limited version of the system. If a service provider upgrades the service from the limited version provided by SimplyBook.me, relevant fee schedule will apply. You can find the pricing table on our main site and further details inside the admin interface of the SimplyBook.me system. You will be informed of fees before upgrading services to paid services. Educational institutions may register many systems in free version and have all systems free. Commercial companies that registers more than one system within the same company in Free version must pay fees according to basic package or higher per each registered system.

All purchases made in the system are final, and are not refunded.

When free system is upgraded to paid system, it is no longer possible to downgrade it back to free system. Users can still upgrade or downgrade between paid subscriptions.

Content and Data

When you upload and register content into our system, you grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to publish this content on your booking website with SimplyBook.me, on SimplyBook.me site and on other partner sites such as but not limited to; our directories, other directories and Facebook sites and pages where clients can make bookings with you. Inside the SimplyBook.me system, you can select to only publish your information on SimplyBook.me booking websites and widgets by turning off the directory publishing.

Distribution of this content on directories, partner sites and FaceBook sites and pages is for increased visibility so clients can book directly with you from these places.

Account, Password and Security

Login credentials (company login, user login and password) are sent to user’s email address after completing registration process. You should change your password in admin interface of SimplyBook.me system in Manage // Users section. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. For added security, SimplyBook.me offers users to enable HIPAA plugin that has double authentication which further improves security.

SimplyBook.me cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

Limitation of Liability

SimplyBook.me is not responsible for yours or other users' content, actions, or in-actions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers). While we may help facilitate the resolution of disputes we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user's content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

SimplyBook.me may offer you to work with external partners that offer services that can enhance or help you with your business. If you choose to work with SimplyBook.me partners, please be informed of their own terms and conditions and privacy policies. SimplyBook.me takes no responsability of any incidents that may happen in their systems that may lead to data leak or content distribution. SimplyBook.me is also not responsible for if they stop prividing their services, or if their service goes down or has any security breach.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the total fees you paid to us in the 12 months prior to the action giving rise to the liability, or (b) .

Support access

In case service providers contact support or buy set-up assistance package, they grant access for support agents to their admin interface in SimplyBook.me system. If service providers want to restrict access to admin interface for support department, they can enable HIPAA plugin.

HIPAA Compliance

SimplyBook.me (Notando Iceland Ltd) is ONLY fully HIPAA compliant towards users (companies) that implement the Patient data protection (HIPAA) custom feature. This custom feature can be enabled in the custom feature section of the SimplyBook.me system. The custom feature specifically enhances the security for those who activate it. For example, our support personnel can not access systems of those who activate this custom feature. Other functions of the custom feature relate more to your operations and help you to set your own protocols to become HIPAA compliant. Remark that SimplyBook.me does NOT make the users of SimplyBook.me HIPAA compliant, it ONLY provides means to better secure access to the patients data. You should to get help from relevant professionals to make your own organisation/company HIPAA compliant.

Users are responsible to take care to have SMS (text message) credits on their account as they are used to help authorized persons to get a verification code to their phones to be able to login.


If you as a service provider have a dispute with one or more clients, or if you as a client have dispute with one or more service providers you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Access and Interference

Information on the sites is updated on a real-time basis and is proprietary and/or is licensed to SimplyBook.me by our users or third parties.

You agree that you will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the sites, services, or tools, or any activities conducted on or with the sites, services, or tools.

No relationship

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.

Privacy Policy

For a seperate description of our privacy policy, see the SimplyBook.me Privacy Policy.

Following is the privacy policy of Notando Iceland Ltd for the SimplyBook.me site, appointment booking solution and for related sites such as BookingTroll.com and AppointmentSchedulingNews.com

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may include your business information in directory listings, and on Facebook pages to increase your visibility to clients. You can turn this off inside the admin interface if you do not wish to be included.

We may use your contact information to inform you about our services, system updates and changes and other relevant news. We may use systems and tools to enhance your experience with SimplyBook.me.

The system will send emails, SMS/text notifications to your clients about bookings and feedback requests from your company name (as it is indicated in Settings // Basic information). The sender email address is default from SimplyBook.me unless you have set your own SMTP server, then the sender email will be the address that you have set as sender email. The reply-to email address is always the address that is set as the default company email. Remark that the default settings is that all email communication is active unless you select it to be inactive. Text messages/SMS are only sent if you have bought SMS credits and it will be sent according to your setup in Settings // Email and SMS settings. Remark that if you use long text or characters outside Latin alphabet, the text messages may become split up by telecom companies which means that you may be charged more.

Clients who book appointments using our tools or sites are enabled to notify their friends or followers about their actions on Facebook and Twitter at time of booking. Clients should be aware of this fact and choose not to share their booking if they dont want it to appear on their Facebook profile or Twitter.

Þessar persónuverndarreglur skýra hvernig Tímapantanir.is fara með allar upplýsingar sem kerfið móttekur hvort sem það er frá þér eða þínum viðskiptavinum.

Timapantanir.is er staðráðið í því að vernda allar persónu upplýsingar. Farið verður með allar upplýsingar í samræmi við persónuverndarreglur fyrirtækisins.

SimplyBook.me may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22. September 2016 (updated since 1. August 2015).

Timapantanir.is safnar upplýsingum um þig og þitt fyrirtæki þegar þú skráir þig sem notanda kerfisins. Við notum "kökur" og "tímabils kökur" (session cookies) til að bæta virkna síðunnar okkar. Tímapantanir.is safnar upplýsingum um notendur viðskiptavina okkar þegar þeir bóka tíma hjá viðskiptavinum okkar. Viðskiptavinir Tímapantanna geta beðið sína notendur um ákveðnar upplýsingar tengdar þjónustunni sem þeir veita. Tímapantanir.is notar ekki upplýsingar viðskiptavina sinna nema eingöngu til að hjálpa honum að veita sína þjónustu með skilvirkum hætti. Við notum Google analytics og Piwik á vefsíðu okkar til að fylgjast með fjölda viðskiptavina sem koma á síðuna okkar. Þessi eftirfylgni tengist ekki því að fylgjast með einstaka viðskiptavinum eða notendum þeirra. Við notum ekki þessi smától (widges) á okkar vefsíðu, en þú getur sjálfur náð þér í slíkt forrit ef þú vilt.

Upplýsingar sem við söfnum

Við getum geymt eftirfarandi upplýsingar í gagnagrunni okkar:

  • — Nafn og upplýsingar um fyrirtæki
  • — Skráningardagur
  • — Samskiptaupplýsingar þ.á.m. tölvupóstur
  • — farsímanúmer
  • — upplýsingar um póstnúmer, borg og land
  • — almennar innskráningarupplýsingar fyrir fljótlega bókun
  • — greiðslur og greiðsludagsetningar

Each service provider is allocated his own database when he registers with us. In this database we collect:

  • — Service provider's personal or company information;
  • — Information concerning the system setup;
  • — Client's bookings data (telephone, email, name);
  • — Any data that you may request your clients to fill out.

This data belongs only to you and your clients and we do not use this for any purpose.

Hvað gerum við með þær upplýsingar sem við söfnum

Við þurfum á þessum upplýsingum að halda til að skilja þarfir þínar og þannig veita betri þjónustu, og þá sérstaklega til að:

  • — Hjálpa þér sem notanda að búa til bókunarsíðu eða smától (widget) til að taka á móti bókunum frá viðskiptavinum þínum
  • — Birta viðeigandi upplýsingar fyrir þig og þína viðskiptavini til að þú getir veitt þínum viðskiptavinum betri þjónustu
  • — Við gætum notað upplýsingarnar til að bæta vörur okkar og þjónustu
  • — Við gætum sent tilboðs tölvupósta einstaka sinnum varðandi endurbætur á kerfinu nú eða sérstök tilboð sem þú gætir haft áhuga á.
  • — Þá gætum við haft samband einhvern tímann til að spyrja þig um kerfið og hvernig þú kannt að meta það. Þetta er gert til að hjálpa okkur að bæta þjónustuna við viðskiptavini. Við gætum haft samband við þig með tölvupósti eða í gegnum síma. Við gætum notað upplýsingar til að aðlaga vefsíðuna í samræmi við þínar stillingar.

Á meðan á skráningu stendur fær notandinn (þinn viðskiptavinur) almennt innskráningar nafn (login) sem leyfir viðkomandi að bóka auðveldlega tíma hjá þér eða öðrum þjónustuaðilum en þessi gögn eru ekki aðgengileg nema notandinn bókin líka þjónustu hjá öðrum notanda. Þá verða eingöngu upplýsingar varðandi skráninguna aðgengilegar en ekki upplýsingar um að hann hafi bókað tíma hjá þér. Ef að notandi bókar þjónustu hjá þér í gegnum Facebook, þá geta birst upplýsingar um pöntunina á Facebook "vegg" viðkomandi ef hann hefur leyft Facebook að birta það (það kemur spurning um það í upphafi frá Facebook þegar hann skráir sig inn með Facebook). Ef að notandi gefur umsögn með því að nota Facebook innskráningu þá getur sú umsögn sömuleiðis birst á Facebook "vegg" viðkomandi.

Ef þú ákveður að hætta að nota Timapantanir.is þá eyðum við öllum gögnum um þig og þína notendur og þær upplýsingar verða ekki notaðar framar.

Hvernig við notum "kökur"

"Kaka" er lítil skrá sem biður um leyfi til að verða sett á harða drifið á tölvunni þinn. Eftir að þú hefur samþykkt það þá er skránni hlaðið niður á tölvuna þína. Þessi "kaka" hjálpar til við að greina vef umferð og lætur vita þegar þú heimsækir ákveðnar vefsíður. "Kökur" leyfa vefforritum að þekkja þig sem einstakling og þannig þarftu t.d. ekki alltaf að skrá þig inn aftur og aftur heldur getur skráin séð um að muna notendanafn og lykilorð svo dæmi sé tekið. "Kökur" geta sniðið virkni síðunnar betur að þínum þörfum með því að varðveita og muna fyrir þig upplýsingar sem þú hefur áður sett inn.

Við notum vef umferðar "kökur" til að skoða hvaða vefsíður eru mest notaðar. Þetta hjálpar okkur að greina notkun á síðunni okkar og hjálpar okkur að bæta þjónustuna og sníða hana að þörfum viðskiptavinarins. Við notum þessar upplýsingar eingöngu fyrir okkar tölfræði og eftir það eru gögnunum eytt úr kerfinu.

Heilt yfir að þá gera "kökur" okkur kleift að veita betri þjónustu með því að fylgjast betur með og bæta þær síður sem mest eru heimsóttar. "Kaka" gefur okkur á engan hátt aðgang að þinni tölvu né upplýsingum sem þar eru að finna.

Þú getur valið að samþykkja eða hafna því að hlaða niður "köku". Flestir netvafrar samþykkja sjálfkrafa "kökur" en þú getur venjulega breytt uppsetningu vafrans þíns og still þar að þú viljir ekki samþykkja "kökur". Þetta mun koma í veg fyrir að þú getir notað vefsíðuna okkar þar sem hún krefst "köku" til að virka eðlilega.

Hlekkir á aðrar vefsíður

Vefsíðan okkar er með einhverja hlekki á aðrar vefsíður sem þú gætir haft áhuga á. Ef þú hefur hins vegar notað þessa hlekki til að fara á aðra síðu að þá er gott að vera meðvitaður um það að Timapantanir.is hafa ekkert með þá síðu að gera. Þar af leiðandi getur við ekki verið ábyrg fyrir vernd persónuupplýsinga á þeim síðum. Við biðjum þig því vinsamlegast um að fara alltaf varlega með hverjum þú veitir upplýsingar.

Stjórna upplýsingum um fyrirtækið

Þú getur breytt upplýsingum um fyrirtækið eða þig á eftirfarandi máta:

  • — Með því að fara í Uppsetning/ Fyrirtækjaupplýsingar
  • — Með því að fara í Stýriborð / (Þjónustuaðili/starfsmaður )

You may delete all your information:

  • — Go to Settings // Company information and choose Delete account.

Við munum ekki selja, dreifa eða leigja upplýsingar um þig, þitt fyrirtæki eða þína viðskiptavini án leyfis frá þér nema ef skylt samkvæmt lögum.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable. If you would like a copy of the information held on you please write to support@simplybook.me.

Ef þú telur að við séum með rangar upplýsingar um þig vinsamlegast sendu okkur tölvupost a support@simplybook.me og við munum laga það.


You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.


These policies may be changed from time to time. Changes take effect when we post them on the SimplyBook.me site. When using the SimplyBook.me sites or services you are subject to any posted policies or rules applicable to services you use through the sites.

About us

Notando Iceland ltd owner of SimplyBook.me was established in 2001. The Simplybook.me appointment and booking solution has been operating since 2008.

You may contact us:

E-Mail: support@simplybook.me
Heimilisfang: Armúli 4, 108 Reykjavik, Iceland